Frequently asked questions

All legal entities can open accounts with SME Bank.

You can become an SME Bank customer by clicking “Become a Customer” button in the upper right corner on the bank’s website. Once your identity has been verified, you will be directed to complete the Know Your Customer form, in which you will be required to provide information about your company. After receiving and evaluating all the necessary information, you will be asked to sign a contract, which will also include the online banking login details.

After signing the contract, you will be able to use the bank’s services. The customer registration process is fully automated and performed remotely in the manner most convenient for the customer. Form completion can be suspended at any stage and resumed at another convenient time.

Click on “Become a Customer” button on the website. After signing the contract, your bank account will be opened automatically and you will receive your online banking login information. The customer registration process is fully automated and performed remotely. Customer registration in 6 simple steps.

To open additional accounts with SME Bank, you can send a message via internet banking platform, contact your manager or send an e-mail to [email protected]

The online banking login details are provided in the contract concluded between the customer and the bank, which is generated upon completion of the onboarding process. The online banking login connection code will be sent to the customer by e-mail. When logging in to the online banking system, the identity can be confirmed with a mobile signature, Smart-ID or using biometrics.

When logging in to the online banking system, the identity can be confirmed with a mobile signature, Smart-ID or using biometrics.

If you have forgotten your login code, you can contact us by phone +370 601 88888 or e-mail [email protected]

Yes, SME Bank can open an account for a non-resident business. To become a customer, start the onboarding process remotely or contact us by e-mail at [email protected]

The login code is indicated on the third page of your settlement account contract. If you cannot find the contract or paragraphs stating the login details, send us an email to [email protected] from the e-mail address you provided in the customer registration form. When logging in to the online banking system, the identity can be confirmed with a mobile signature, Smart-ID or using biometrics.

In order to add new/additional users to the company’s online banking account, the new users must confirm their identity.

Identity can be confirmed by clicking this link.

After confirmation of identity, please contact the Bank by the e-mail [email protected] in the message indicating the following information:

• Your name, surname, and the date of your identification;
• The name and registration number of the company to which you want to be added;
• Phone number, which is linked to your mobile signature (in case, you plan to log in to the Internet Bank with a mobile signature for identification);
• Personal contacts which we can use to contact you if you have any questions.
• What rights you want to have in the Internet Bank: administrator, review, payment entry or payment approval.
• Specify the transaction limits that you intend to dispose of: the limit of one transaction, the daily limit, the monthly limit (specify the amounts in euros).

After receiving and processing the above-mentioned information, we will contact you for further actions by the e-mail address provided by you.

The Bank does not conduct cash transactions.

You can generate an account statement by logging in to online banking, in the “Statements” section.

You can find the service fees here.

Go to internet bank and on the right top press on the bell-shaped button. Choose message subject and enter your question/request in a form of free text.